During the content playback, if you come across ‘Purple screen or HDCP’ error on media streaming player, then it is due to the unsupported format or content. If the audio-video doesn’t support the HDCP or the HDMI cable used to connect the www Roku com link to the TV is faulty, then ‘Purple screen’ will appear on the TV. To get rid of such errors, you can go through the steps mentioned in the post.
Know about HDCP
HDCP is a kind of content protection technology used by the TV industry for movies and other content copyright issues. The main purpose of HDCP is to block the copied content through VHS tapes. The acronym for HDCP is high-bandwidth digital copy protection. This is used in connection with HDMI and mostly applicable on set-top boxes, Blu-ray player, cable boxes and Roku player.
If you love to enjoy 4K content on 4k supported TV, then keeping the HDCP version updated is very crucial. You can check the latest version of HDCP online. For your information, the latest version of HDCP running on all the devices is 2.4.
Steps for fixing the HDCP error from Roku media streaming player
- If you are playing 4K content on your Roku player and getting ‘Purple screen’ on the TV, then the steps to set up the Roku player properly are given on Roku link. After configuring the Roku properly, check if the error disappears or not.
- Disconnect the HDMI cable from the TV input port and from the Roku output HDMI port.
- Turn the TV off by disconnecting the power cable.
- Remove the power adapter from the Roku player as well.
- Connect the HDMI cable again to the Roku and to the TV ports.
- Turn on the TV by connecting the power cable to the socket. Turn on the Roku player and check if the power light blinks or not.
- Try playing the favorite videos now on your Roku player.
After trying the above-mentioned steps, if the problem is still not resolved, then follow the tricks given here as under:
- Try to plug different HDMI cable to the Roku.
- Try some HDMI cable which is more than 6 feet long. The purpose is to keep the HDMI cable relaxed and without any stress.
- If there is AVR port on the TV, then connect the Roku to the TV through this port.
- Try the same cable on another TV.
- If you are playing the video through the computer, then play through TV instead.
- The display settings must be thoroughly checked by tapping on ‘Settings’ followed by ‘Display’ type.
All these steps will definitely solve the HDCP or purple screen error from the Roku Com Link screen.