On your Roku media player, you can watch an assortment of videos or audio through Roku channels which are developed by the developer. The common Roku link channels are Netflix, YouTube or Hulu. Your Roku media player can play the content at best quality depending on the speed of the network.
At some instances, video playback problems can be the result of network problems or they can be encountered due to an issue with a single channel. The steps which are discussed here in this post will help you in coming out of the following issues.
- Unable to play video.
- Unable to play from a single channel.
- Not being able to play from any channel.
- Frequent buffering.
- Poor quality videos.
How to check and solve the playback problem?
If you are getting problem in playing a specific video, then follow the steps mentioned here as under:
- Try playing another video. If you are getting the same problem with the other videos as well, then contact customer support for internet outage problem.
Unable to play video from a single channel:
Try playing videos from alternative channel available on Roku channel store.
If you are playing content through Netflix that requires a subscription, then make sure that you have valid subscription ID and license to play content. In some cases, you need to link your credentials with the cable account. Follow on-screen instructions or contact channel service, provider.
If you find that the videos are being played from another channel, then it is best to contact customer support for that particular channel.
Unable to play videos from any channel
If you are getting such an issue, then follow the steps given below:
- Go to ‘Settings’ then on ‘Network’.
- Go to ‘About’.
- You will find the status about your network whether connected or not. If you find ‘Not connected’ message on the screen, then it means there is a need to set up a connection. Follow on-screen instructions to set up a new account.
- After checking that the Roku is connected to the network, go to ‘Check connection’ and perform a speed test. You will get the results on the screen which can be matched with the desired values.
If the problem of playback still exists, then you can restart your Roku com link device and router.
To restart the device, go to ‘Settings’ then to ‘System’. From here, go to ‘System restart’. You need to go to ‘Settings’ then to ‘Power’ and finally to ‘System restart’ in case of Roku TV. Unplug the device and plug it back to the power supply.
To power cycle your router, check on-screen instructions available on the ISP or on router manufacturer website. In most of the cases, you can power cycle your device by simply unplugging the device from the power source. If the reset button is available at the back of the device, then press it gently with the sharp tip of your pen.
This will eliminate the playback problem of all channels on the Roku player.