Are you unable to watch your favorite Netflix movies and TV shows on Roku media streaming player? Don’t worry, as you are not alone to face this problem, but there are many people like you who are also not able to do the same. You all are dealing with ‘Netflix not working on Roku’ problem.
Netflix is the number one streaming channel in the world because it has more hours of content than any other channel, plus the number of original series is a lot a higher than apps like Hulu, HBO Now and others. So, Netflix and Roku make a good combination because both brands are at the top of their respective niches.
It’s the perfect amalgamation of the best streaming channel in the best streaming device. But, people don’t know what to do when Netflix cease to work on Roku streaming device. Both Netflix and Roku support centers also don’t have any solution to this problem. So, there was no other option, but to try out the solutions ourselves, and we did the same. We have come up with some great solutions that will fix the problem of Netflix not working on Roku.
Sign out and sign in with a different account
If your Netflix app on Roku isn’t working after you sign in and shows you a black screen, then you can follow below-mentioned steps:
- Launch Roku streaming player and then, Netflix app.
- Go to ‘settings’, then click ‘sign out’ followed by selecting ‘exit Netflix’ option.
- Now, you need to reopen the app and then, sign in with a different account.
- Netflix will begin to work normally and you can easily enjoy all your favorite movies and TV shows.
If the problem persists, then you can follow another solution, which I’m about to mention now.
Remove Netflix app and install it again
You can remove and reinstall Netflix app just like how you remove the app and reinstall it on your smartphone. Here is how you can remove the app and then, install it again.
- Open Roku media streaming player followed by pressing ‘Home’ button to navigate towards ‘main menu’.
- Select ‘Settings’ option followed by going to ‘Netflix setting’ option.
- Now, you will have to select the option that says, ‘deactivate this player from my Netflix account’, which will make another window appear on your screen, where you will have to select ‘Yes’ and then, wait for the deactivation process.
- It’s time to go to ‘Main Menu’ and then, select ‘Netflix’.
- Sign into your Netflix account and try to play a video on Netflix.
Reboot your Roku streaming player
If none of the above-mentioned steps work for you, then you will have to reboot your Roku media streaming player. For that, you need to press ‘5*Home’ button on the Roku remote, then press, ‘1*Up’ button followed by ‘2*Rewind’ button and finally, ‘2*Fast Forward’ button (excluding ‘’ commas). Once the device reboots itself, it will begin to play content from Netflix normally.
Go back to old Roku firmware version
You also have the option of rolling back to previous firmware version. But, make sure that you are using the latest version already because if you are using a much older version, then maybe the problem that you are facing could be due to that firmware version.
Here is how you can roll back to the previous version:
1.press ‘5*Home’ button on the Roku remote followed by ‘3*Fast Forward’ button and finally, press ‘2*Rewind’ button (excluding ‘’ commas).
- Now, select the option that says ‘Update Software’ and downgrades the software version of your Roku device.