We provide the best support for Roku media player, especially the issue that has annoyed most users, i.e., HDCP unauthorized content disabled Roku. If you too are dealing with this issue, then you can call us at our Roku help and support number.
Roku media streaming player is arguably the best entertainment device that is available on the market today. Roku consists of far more streaming apps than any other streaming device, which is what makes the platform so much popular.
While Roku streaming player is all about excellent live and on-demand content, but at times, the platform experiences issues as well with the most common being HDCP unauthorized content disabled Roku.
The first thing that comes to the mind after seeing this issue is ‘loose HDMI connector’. If you are using Roku media player and dealing with this HDCP unauthorized error, then you can try the following steps to fix the problem.
Disconnect Roku player & TV and unplug HDMI cable as well
To fix HDCP error on your Roku player, you need to turn your device off and unplug the HDMI cable from both TV and device. Try to install the HDMI cable again, but make sure to fully insert the HDMI cable.
Check for any kind of loose connections and then power on the device and TV. The problem is most likely to get resolved after following this process, but if not, then move onto the next step.
Change the HDMI cable:
You need to check for any breakage in the HDMI cable because a damaged cable will result in a poor connection between the Roku device and TV. Make sure that your HDMI cable is working and you may check your wire with some other available device at your home or office.
If the problem is with the cable, use another cable to connect your Roku with the TV. If it works smoothly, then keep using that new HDMI to try the next solution because this is not a problem that can’t be solved from the user end.
Connect HDMI cable to another HDMI port on the TV
Most LED TVs have two HDMI ports, so you can try to connect the HDMI cable to the port that you haven’t used until now. This can be a perfect solution in case your TV’s primary HDMI port is not functioning properly.
You can easily find another HDMI port and connect the HDMI cable to that port. Make sure to select the right input on the TV, for example, if the HDMI cable is connected to the HDMI 2 port, then select HDMI 2 on the TV using the TV remote. Now you must restart the Roku player and check whether it is working or not.
Check if your TV supports HDCP or not
If you are seeing this purple screen for the first time after setting up your Roku player then it is recommended to ensure that your TV or receiver supports HDCP over HDMI. If it’s not, then there is no way that you will be able to watch Roku content on your Roku device.
HDCP is a protocol that protects the content that is streamed from the streaming device to the TV. Therefore, if your TV doesn’t support HDCP over HDMI, then you will have to work around to make Roku work with your TV. You can get in touch with Roku com links support for the right solution because they have been fixing such issues for quite some time.